(This Privacy Policy has been updated and is effective as of April 1, 2026.)
This is the privacy policy (the “Privacy Policy”) for those web sites (each a “Site” and together the “Sites”) to which this Privacy Policy is linked and identified as such web site’s privacy policy and which are operated by Romexpress, Inc. (“Romexpress,” “we,” “us” or “our”) on its own behalf or on behalf of its Affiliates, including Romexpress, Inc. The web site that you are visiting now and to which this Privacy Policy applies may be referred to herein as “this Site” or “the Site.” The Privacy Policy governs how Romexpress uses, collects and discloses the information gathered from or provided by users of this Site located in the United States. “Affiliates” is any entity that controls, is under common control with, or is controlled by Romexpress.
This Privacy Policy should be read in conjunction with this Site’s Terms of Use, which is incorporated herein by reference. Capitalized terms used and not otherwise defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.
This Privacy Policy applies to information we collect:
- On this Site.
- In email, text, and other electronic messages between you and this Site.
- If applicable, through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.
- If applicable, through mobile and desktop links provided by Romexpress to this Site.
- When you interact with our advertising and applications on third party websites and services, if those applications or advertising include links to this policy.
- It does not apply to information collected by:
- Romexpress offline or through any other means, including on any other website operated by Romexpress or any third party including our Affiliates; or
- Any third party including our Affiliates, including through any application or content (including advertising) that may link to or be accessible from or on the Site.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site, including choosing not to provide your information to us. By accessing or using this Site, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Site after we make changes is deemed acceptance of those changes, so please check the policy
1. Privacy Policy
At ROMEXPRESS INC, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we safeguard your information.
2. Information We Collect
We may collect personal information such as your name, email address, and demographic information when you interact with our website, products, or services.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our products and services, communicate with you, and personalize your experience. We may also use your information to send you promotional materials or important updates.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
6. Cookies
“Cookies” are short computer codes known as cookies, web beacons, and other technologies that collect and store both PII and Non-PII when you visit our Solutions, or share Website content or solutions through a social media account. The following are examples of information we or third-party service providers collect with cookies:
Cookies that may uniquely identify your browser session and the other website, solutions you have visited
Browser type and operating system
Hardware settings
Date and time of visit
Website pages you visited
Web page that referred you to Company
Web pages your visit after leaving the website
We may use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future
6. Children’s Privacy
We do not intentionally collect any information from anyone under 18 years of age. This website and its application tools are all directed to people who are at least 18 years old or older. However, we cannot control who accesses our website. If a person under 18 years of age should access our website and provide personal information, we will remove all such information as soon as we are notified.
7. Your Consent
By using our site, you acknowledge that you have read and consent to our web site privacy policy.
8. Contacting Us
If there are any questions regarding this privacy policy, or if you would like to make changes or corrections to your personal information, you may contact us using the information provided on this website through a “Contact Us” or similar tab or link.
9. Social Media
We may collect information through our presence on social media and networking platforms. You may use social networks or other online services to sign into the Solutions. When you do so, information from those services may be made available to us. By associating a social network account with Solutions, we may collect your PII, such as your username and email address.
10. SMS/MMS Communications
By opting into SMS communications from ROMEXPRESS INC, you agree to receive text messages at the phone number you provide. These messages may include appointment scheduling, service updates, support notifications, and billing alerts to keep you informed about your ROMEXPRESS INC services.
ROMEXPRESS INC does not sell or share your SMS opt-in or phone numbers for the purpose of SMS with third parties, except as necessary to provide SMS services.
11. Types of SMS Communications
If consent has been given to receive text messages from ROMEXPRESS INC, messages may be received related to the following:
– Appointment reminders
– Shipment information
– Follow-up messages
Example: “Hello, this is a reminder of your upcoming pick up appointment for the shipment #14795 in Cleveland OH on 04/15/26 at 10AM. Reply STOP to opt out of SMS messaging at any time.
Message frequency may vary depending on the type of communication. For example, up to 25 SMS messages per week may be received related to appointment reminders, shipment information and follow-up messages.
Standard Messaging Disclosures:
Message and data rates may apply.
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
Opt-in to receive SMS messages from ROMEXPRESS INC can be done in the following ways:
Verbally, during a conversation.
Opt out at any time by texting “STOP.” You will receive a final confirmation message, and no further messages will be sent.
For assistance, reply HELP or visit https://romexpressinc.com/contact-us/ or call 216-250-4700.
Visit https://romexpressinc.com/privacy-policy/ for privacy policy and https://romexpressinc.com/privacy-policy/ for Terms of Service
12. Mobile Messaging Privacy & Data Use
We respect your privacy. We do not share SMS content with third parties. We will only use your personal information (PII) to transmit your mobile messages and respond to you if necessary. This includes, but is not limited to, sharing PII with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE WEBSITE OR THE SOLUTIONS TO ANY THIRD PARTY.
Nonetheless, we always reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, avoid liability, or protect our rights or property in accordance with applicable data protection laws.
By providing your telephone or cell phone information, you knowingly and voluntarily agree to indemnify [Brand Name from Before] and its affiliates against any claims arising from SMS communications.
Wireless carriers are not responsible for delayed or undelivered messages, which may occur due to factors outside carriers’ control.
13. Links to Other Websites
The Website includes links (the “Linked Sites”) to other websites. In providing access to these Linked Sites, the Company is by no means endorsing the products or services on these Linked Sites. The Company is not responsible for the privacy practices or the content of the Linked Sites at this moment. It, at this moment, expressly disclaims all responsibility and liability associated with the use of the Linked Sites. We recommend that you review the privacy statements posted on those sites to understand their procedures for using and disclosing personal information.
14. Your Choices
You have the right to access, correct, or delete your personal information at any time. You can also opt-out of receiving promotional emails or newsletters.
15. Changes to This Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
16. Contact Us
Questions, comments or requests related to your use of the Site, regarding this Privacy Policy, and Romexpress’s information handling policies and procedures should be submitted to Romexpress’s communications department by mail or e-mail as follows:
By mail: Romexpress, Inc., attention: 12300 Triskett Rd, Cleveland, OH, 44111, United States
By e-mail: info@romexpressinc.com
To register a complaint or concern, please contact: info@romexpressinc.com